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Shipping and Freight Information
Free or Flat Rate Shipping
Ponds Online Canada pays for the freight on orders above $199 for just about all items. Below $199 there is a flat shipping rate of $12.99 applied for most items as well.
On the chekcout page you are given the option to choose Free or Flat Rate Shipping. Please choose free at this point. Choosing Flat Rate will not upgrade shipping to express.
If you require fast shiping please call to add the express shipping charge.
Extra Freight Charges
Certain items such as Pond Liner and other large and or heavy items require extra freight. Examples of these items can be found below. Please note that our payment processors are setup to pre-authorize payments. If items require extra shipping we are allowed to add up to 25% of the purchase for freight. This would be added to the payment before it is completed.
For heavy and/or large items a freight service such as Apex Motor Express or Canadian Freightways will be used. The weight can be up to 2000 pounds for a large liner, therefore a freightliner truck is required for these order.
Please call or email us for a freight quote if you wish.
Examples of items with extra freight:
As well as the freight charge there are 2 extra fees listed below which may apply to freight orders.
Residential Delivery Fee
It can be tricky and time consuming to get a large freight truck into residential neighborhoods. For this reason carriers charge a standard residential fee of $65. Carriers define a business zone as a location that opens and closes to the public at set times every day. If you are a business located in a residential zone, (among personal homes or dwellings) the carrier may charge the additional residential fee as well.
Liftgate or Power Tailgate Fee
When the destination location does not have a loading dock, manual loading or unloading is necessary. This requires a liftgate, which is a motorized platform attached to the back of certain trucks that can lower a shipment to the ground or vice versa. This is also a standardized fee of $65. If access is permitted the liftgate can lower a Pond liner to where it is required.